A feature nobody could build
It was out of scope, then too hard, then quietly dropped. We will tell you if it is genuinely impractical, but usually it is not.
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Custom development
Most shops will quote you a full replacement, because starting over is easier than reading somebody else's code. We read the code. Then we quote the actual job, and sometimes we tell you the rebuild really is cheaper, because an honest no is worth more than a quote that will not hold.
It was out of scope, then too hard, then quietly dropped. We will tell you if it is genuinely impractical, but usually it is not.
Two systems, one brittle bridge, and a morning lost every time it falls over. Usually fixable properly for less than living with it costs.
Pages that take eight seconds. Usually a handful of real causes rather than a mystery, and measurable before and after.
Undocumented, no handover, nobody left who knows how it works. This is most of this work, and it is not a reason to start over by itself.
Getting your data and your site onto ground you own, with the addresses redirected so the rankings survive.
Fixing what an audit found, in the code, at the source, not with a script that promises to do it for you.
How we quote it
A custom development job cannot be honestly quoted from a description, so we do not pretend otherwise. We spend time in the actual codebase first, then give you a fixed number for a defined scope, or tell you plainly that the rebuild really is cheaper, if it is.
Thirty minutes, no charge. In your own words, “nobody can check out on a phone” is a better brief than a feature list.
Read-only access to start. We come back with what is actually going on, which is occasionally not what anyone thought.
For a defined scope, agreed before any work starts. If the scope changes later you get a number for the change first.
So the next person to open this is not where you are now.
Yes, and sometimes we do. A quote for work that will not hold is worth less to both of us than an honest no.
That is most of this work. Bad shape is a cost to work around, not a reason to throw away something that otherwise does its job.
Often. Sometimes the job is one hard piece your team does not have time to chase down, and handing it over is cheaper than stopping everything else.
You hear that before work starts, not in an invoice afterwards. On an agreed scope, being wrong about the size is our problem.
No platform names, no budget bracket. What it does now, what it should do instead. That is enough to tell you whether this is an afternoon or a project.